Hotel information

from 15:00
until 09:00
Wellness aera
08:00-10:00, 16:00-20:00
on request from 14:00-19:00

We have the beauty of nature before our eyes every day and perhaps that is why we place special value on its preservation. We get our energy from hydroelectric power and heat our pool with solar energy. We also take special care in the preparation of our food and attach great importance to regionality and seasonality... for which we were also awarded the European Ecolabel.

But in order for us to be truly environmentally friendly, you also have to help: Throw glass, plastic and can waste into the recycling island, which you will find on the first floor. You can drop off batteries at our reception. To avoid waste, we no longer equip our rooms with disposable products and bath slippers as far as possible, as these have to be thrown away after your departure. By using your own bath slippers, you contribute to waste prevention. However, you are welcome to pick up disposable slippers at reception if you need them.

We provide free Wifi in all hotel areas. Just connect „DesignHotelTyrol“ and insert the passwort "Donbenasty650".

In case of problems please feel free to ask our staff at the reception (intern phone no: 9).

You are welcome to exchange your pillow for a neck support pillow (while stocks last). To do so, simply let the reception know. We will then forward your request to our chambermaids.

The beds are made every fifth day. We change towels and bathrobes as needed. If you need to change your linen, simply place it in your bathtub or shower. If you would like to have your bathrobe changed before the fourth day, we charge 3.00 EUR.

Bath slippers

As we want to be as environmentally friendly and sustainable as possible, we try to avoid disposable items and packaging. This also includes bathing slippers. However, you can still ask for them at the reception if you have left yours at home.

We offer a washing and drying service (for a fee of 5 Euros per kg). The bag for the laundry is available on request at the reception.

Daily newspapers, magazines (new issues are always available on Thursdays) and books are available in the library. Out of consideration for the other guests, we ask you to put them back there after reading. A digital version of many daily newspapers and magazines can be found here in the Infoportal under "Daily Newspapers & Magazines".

Although we do not offer childcare ourselves, our younger guests are welcome to join the children's club at our neighbouring hotel. Our reception will provide you with all the necessary information.

You can park your car in front of the hotel, at the patio and in the parking garage. The use of the garage is charged with 8 Euro per day. In case of booking of certain rooms or one of our suites, the parking garage is already included.

Please notice, that the entrance to the bike-garage can only be opened from 7.30 to 22.00. Outside of these hours the video-monitored bike-garage is locked and secured by an alarm system. 


You can charge your e-car at a total of 6 charging stations in the courtyard and garage and e-bikes in the bike depot in a climate-neutral way with certified green electricity from South Tyrolean hydropower.


Simply connect your charging cable to one of the wallboxes and then inform us at reception of the size and charge level of your battery and the number of the wallbox.

We currently charge 45 cents per kWh via the hotel bill. 


Each of the approx. 50 parking spaces in the bike depot is equipped with a socket. Simply plug in the power adapter you brought with you. During your tours you can lock the power packs in one of the spints with your room cards.

E-bikes are charged free of charge.

Our room maids clean your room every day until 15.00. If you don’t want to be disturbed, we ask you to place your “pssst”-sign onto your doorknob. In this case, your room will be cleaned in the late afternoon.


To make a phone call, please first dial a 0, to hear a dial tone. International codes: Great Britain 0044, the Netherlands 0031, Denmark 0045, Belgium 0032, Norway 0047, Czech Republic: 0042, Poland: 0048.

One call unit (scatto) costs 0,36 Euro. The minute price depends on the time of the day you make a call (differentiated tariff of Telecom Italia Spa).

To call another hotel room, simply dial the room number.
The reception staff transfers Incoming calls (the hotel can be reached for external calls by dialling 0039 0473 967654).


On the 1st floor on the left at the end of the corridor you will directly reach the new bathhouse. Here you will also find the new wellness area. Or follow the corridor in the basement to the indoor pool, from where you can continue into the garden.

The relaxation area on the 1st floor of the bathhouse with the panoramic relaxation room, the sun deck and infinity pool is reserved exclusively for adults.

The pool bar is always open in summer from 14:00 to 18:00 in fine weather. If none of our staff are there at the moment, you can place your order online or by telephone on number 9. Just pick up the phone on the counter.

On the 2nd floor (accessible by lift) is our brand new roof terrace with whirlpool and further sunbathing areas.

Saunas: The textile-free saunas (Finnish sauna and bio sauna) are located on the ground floor of the bathhouse, the textile saunas (hay sauna, steam bath) in the basement next to the indoor pool.


Let us pamper you in our new wellness area. To book treatments, please let us know directly or call 9 (reception).

You will find our new cardio room with Technogym equipment in the new bathhouse (1st floor passage). It is always open from 7:00 am to 8:00 pm.

The yoga room right next to it is also the meeting point for all fitness courses with Rudi or Christian, as well as the yoga courses with our yoga teachers. Outside of the course times, you are welcome to use the yoga room and the Technogym dumbbells, balls and jump ropes for your individual workout.

Yoga mats are in the mirror cabinet. Children are only allowed in these two rooms when accompanied by their parents due to the risk of injury.

Please disinfect the equipment after use. Thank you!

Guided bike tours:

From Monday to Saturday, the guides of our Ötzi Bike Academy offer guided mountain bike tours and technique training, which you can take part in at a special price of EUR 5.00 - 25.00 per person. Our guided e-bike tour, which Boris offers on Wednesdays, is free of charge. If you would like to take part in one of these tours, please register online here under the events or with us at reception by 22:00 the evening before.

Bike tour suggestions:

You will find all our suggested bike tours in the bike info folder next to the reception, where we have lovingly put together the most beautiful tours in the Vinschgau and Merano regions. We also make the bike tours available to you via our Komoot profile. If you don't want to rummage through the numerous tours on your own, please contact us. We will be happy to help you find the right tour, give you a printout and help you set it up in Komoot. 

We have our own bike rental with ROSE hardtail mountain bikes and Mondraker e-bike fullys.

You can also rent racing bikes, fullys, trekking bikes, e-trekking bikes, children's bikes, e-children's bikes, children's trailers and much more through us. Just let us know at least one day in advance (earlier is always better) at the reception and we will reserve a bike for you.

Helmets, water bottles and locks can be hired free of charge from reception. You are also welcome to try out our brand new GPS devices from Wahoo, which we will be happy to fit for you, as well as a small bag with a field of vision for your mobile phone.

Alternatively, here is the online form for booking yourself.


  • MTB hardtails 5,00 EUR per day
  • Mondraker Chaser E-Bikes 47,00 EUR per day
  • E-bikes, trekking bikes & MTB from Ötzi-Bike Shop: between 10.00 EUR and 60.00 EUR per day

Price advantage for our guests

Our guests enjoy a 20% discount on every green fee on all golf courses in South Tyrol (booking at reception).

Golf courses in the vicinity

The Lana Gutshof Brandis golf course is 20 minutes by car from the hotel and is a pleasant 9-hole course. Due to its rather flat course, it is suitable for golfers of all ages and experience levels. The course, which is relatively long by South Tyrolean standards (2,793 metres - PAR 35), demands length and precision of shots even from experienced golfers. Here you can play from as early as February among apple trees and in an alpine setting.

Season: February to December Driving range

  • putting green, pitching green, bunker Opening hours: from 9:00 a.m. to 5:00 p.m
  • Clubhouse, Restaurant: from 8:00 to 23:00 / Pro Shop
  • Brandisweg, 13, 39011 Lana

The golf course Passeier, Meran (18 holes, par 71) can be reached in about 40 minutes by car. With its harmonious course and high sporting demands, it offers ideal conditions for beginners as well as good players. The water hazards, including seven ponds with water lilies and the numerous bunkers demand a strategic game and are a highlight of this course.

Season: Beginning of March to end of November

  • Driving range, 2 putting greens, pitching green, bunkers
  • Opening hours: from 8:00 to 19:00 / Restaurant: from 8:00 to 23:00
  • Kellerlahne 3, 39015 St. Leonhard in Passeier

In our hiking information folder next to the reception we have put together all our favourite tours around the hotel (and some of them a little further away, of course), of which we will gladly make you a copy. Travel guides, lots of information about South Tyrol, its geology and history, as well as hiking maps can be found in the library or will be handed out by us at reception.

We are happy to lend you rain gear, rucksacks and water bottles free of charge. Hiking poles and (in winter) snow shoes with poles can be rented for 5.00 EUR per day.

Hiking boots and wet things can be hung up in the drying room opposite our fitness room.

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